Thank you for visiting our website.
Your privacy is an important priority for us.
This Privacy Policy explains how the hotel collects, uses, protects, and discloses your personal data when interacting with our site and using our services.
2. Personal data we collect
Full name, date of birth;
Contact details (phone number, email, postal address);
Booking information (check-in and check-out dates, room number, special requests);
Payment card data or other payment information;
Information you provide in reviews or comments;
Technical data (IP address, device type, browser, location) and other necessary data.
3. Purposes of collecting and using personal data
Provision of room reservation and accommodation services;
Processing your payments;
Informing you about changes, promotions, special offers;
Improving the quality of service and personalizing your experience;
Resolving your inquiries, complaints, and other issues;
Compliance with the requirements of Ukrainian law.
4. Protection of personal data
We use modern technologies and reliable methods to protect your personal data from unauthorized access, disclosure, alteration, loss, or destruction.
Our employees are required to adhere to strict confidentiality standards.
5. Provision of access to third parties
Your personal data may be transferred to third parties in the following cases:
To service providers (payment systems, tour operators, delivery services);
To law enforcement and other state authorities upon request and in accordance with applicable law;
In other cases, only with your prior consent.
6. Your rights
To receive information about which of your personal data we process;
To correct, update, or delete your personal data;
To restrict or object to the processing of your data;
To request the transfer of your data to another controller;
To withdraw consent to the processing of personal data at any time.
7. Data storage and deletion
Your personal data is stored for the period necessary to provide services or as required by law.
After this period, the data is deleted or anonymized.
8. Use of cookies
Our website uses cookies to ensure better site performance, analyze your interaction with it, and improve its functionality.
You can set your browser to block or delete cookies.
9. Changes to the Policy
We reserve the right to make changes to this Privacy Policy.
Changes take effect after they are published on the Site.
Please review the Privacy Policy periodically to stay informed about updates.
10. Contact information
If you have any questions or suggestions regarding our Privacy Policy, you can contact us:
Email: booking@blacksea-hotels.com
Phone: +380 (48) 710-10-10
Address: 59 Ryshelievska St., Odesa, Ukraine.